General Conditions of Sale, in force since: 01/12/2025
INTRODUCTION
This information is provided for the site www.rentostay.it (Site).
Seller's data: Rento S.N.C. di Alessandro Marocchi e Guido Cappelletti, Via Emilio Colpi, 74 - 38064 - Folgaria (TN), P.IVA IT02816350223, REA TN-252040 (Seller or Vendor)
Service sold on the Site: apartment and holiday home booking service (Service). More information about the full address of the accommodation covered by the Service, availability dates, maximum guest capacity, presence of additional services, total rental cost, security deposit (if any), cancellation policies, house rules, additional services available, nearby tourist attractions, and conditions for returning the security deposit are available on the Site.
Art. 1 Scope
1.1 The General Conditions of Sale apply to all sales made by the Seller on the Site. To finalize the purchase of the Services, you must click on a link that will direct you to an external platform. This being the case, the Seller is the only entity that will provide the Service you have purchased. The terms of sale and privacy policy of the Site prevail over any legal documents that may be present on the third-party platform.
1.2 Should it be made possible by the Site, entering your tax code during a purchase implies that you are acting as a "Consumer". It is reminded that an individual is considered a Consumer if they are acting for purposes unrelated to any entrepreneurial, commercial, professional, or craft activity they may engage in. If, however, there is the option to enter a VAT number (yours or that of a legal entity), this implies a purchase as a "Professional". A Professional is defined as an individual or legal entity that acts in the exercise of their own entrepreneurial, commercial, craft or professional activity, or as an intermediary. The implications of purchasing as a Consumer rather than a Professional will be described later in this document.
1.3 The terms indicated are intended as working days, therefore excluding Saturdays, Sundays and national holidays. The images and descriptions on the Site are intended as indicative only. The colors may differ from the real ones due to the settings of the computer systems or computers you use to view them.
1.4 The General Conditions of Sale may be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. You are therefore invited to regularly access the Site and consult the most up-to-date version of the General Conditions of Sale before making any purchase.
1.5 The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is sent. These general terms and conditions apply to contracts concluded through the Site. However, there is a page dedicated to booking conditions, which contains more detailed and specific provisions (e.g. on cancellation terms, payment methods, check-in and check-out times, or other organisational aspects). This document is considered an integral part of the contract. In the event of deviations from these general conditions, the specific booking conditions shall prevail. Please read these conditions carefully before sending your booking confirmation, as they are binding once you have completed your purchase.
1.6 The present General Sale Conditions do not regulate the sale of products and/or services by subjects other than the Seller that may be present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with such subjects it is necessary to verify their conditions of sale. The Seller is not responsible for the supply of services and/or the sale of products by such subjects.
1.7 The Seller does not control and/or monitor the websites that can be consulted through such links. The Seller is therefore not responsible for the content of such sites or for any errors and/or omissions and/or violations of law by the same.
1.8 You are required to carefully read these General Conditions of Sale as well as all other information that the Seller provides on the Site, including during the purchase process.
1.9 On the Site it is also possible to place orders by email. Insofar as they are compatible, the clauses indicated in these General Conditions of Sale also apply to these types of orders. The Seller reserves the right to send you by email different and separate General Conditions of Sale, effective only for purchase by email. The Seller does not accept orders by telephone, unless otherwise agreed with the customer.
1.10 The entirety of any element of the Site is the property of the Seller or a third party. Except with the specific written consent of the Seller, you may not reproduce, in whole or in part and by any process, distribute, publish, transmit, modify or sell all or any part of the content of the Site.
1.11 In no event shall Seller be liable to you or any third party for any indirect, incidental, special or consequential damages. This includes, but is not limited to, any loss of income or other indirect loss resulting from the use of or inability to use the Site. Seller makes no warranty or representation that: (i) the Site is free of viruses or programs that may damage data; (ii) the information contained on the Site is accurate, complete and current.
1.12 This document fully governs the relationship between you and the Seller. In any event, the rights and obligations provided for by the law applicable from time to time are not affected. The Seller may organise competitions and prize operations reserved for users of the Site. The regulations of each contest or prize operation will be available in a special section of the Site. Where the prizes consist of discount vouchers, purchase vouchers or equivalent forms, they may in no case be converted into money.
Art. 2 Purchases on the Site
2.1 In order to make purchases on the Site it is necessary to follow the procedure present on the Site itself, inserting the data requested from time to time. The contract of sale is concluded when the order reaches the server of the Seller.
2.2 You agree to inform the Seller immediately if you suspect or become aware of any misuse or improper disclosure of any information you have entered on the Site.
2.3 You warrant that the personal information provided by you is complete and truthful and you agree to indemnify and hold the Seller harmless from any damages, liabilities and/or penalties arising out of and/or in any way connected with the breach of this undertaking. You agree to inform the Seller immediately if you suspect or become aware of any misuse or improper disclosure of your Site access credentials.
2.4 The Seller reserves the right to refuse orders that come from users who have previously violated these General Conditions of Sale or any regulatory provision.
2.5 In order to send a purchase order it it is necessary to read and approve these General Conditions of Sale, by checking the appropriate box on the pages of the purchase process. Failure to accept these General Conditions of Sale will make it impossible to make purchases on the Site.
2.6 After each order on the Site, you will receive an order confirmation email. The order confirmation email shall contain at least the following information: (i) Seller's data; (ii) characteristics of the Product purchased; (iii) purchase price and any taxes; (iv) any additional cost; (v) right of withdrawal or its exclusion; (vi) means of payment used.
2.7 In order to use the services offered for sale on the Site, payment of an amount by way of deposit may be required. The amount of the deposit is equal to 30% of the total amount of the price of the Service. If the deposit is paid and the Service cannot be used due to unforeseen impossibility, the Seller shall return the deposit to you. If you are responsible for the non-use of the Service, the deposit shall not be returned and shall be retained by the Vendor as partial compensation for the damage suffered. If you make use of the Service upon payment, the deposit shall be deducted. For further details on the cancellation methods and/or any applicable conditions, please refer to the Cancellation Policy published on the Seller's Website.
Art. 3 Prices
3.1 On the Site:
prices include VAT.
3.2 The Seller reserves the right to change the price of the Services, at any time, without notice, it being understood that the price charged to you will be the one indicated on the Site at the time of placing the order and that no account will be taken of any variations (upwards or downwards) subsequent to the transmission of the same.
3.3 The purchase contract is resolutively conditional on non-payment of the Total Amount Due. Unless otherwise agreed with you in writing, the order will be cancelled accordingly.
Art. 4 Means of payements
4.1 This article describes the payment methods available on the Site. The user can read more information by accessing the "Payments" section on the Site. The user can access this section directly from the footer of the Site.
4.2 Payment by credit card is considered completed and approved by the cardholder. The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller. The Seller therefore never has access to and does not store, not even if you choose to store such data on the Site, the data of your payment card used to pay for the Service.
4.3
VISA.
MasterCard.
HYPE.
4.4 On the Site it is possible to pay by bank transfer. In this case the coordinates for proceeding with the payment will be available directly on the Site or communicated by email after the purchase order has been placed.
4.4 On the Site you can make purchases using coupons and/or vouchers. If the value of the discount code is less than the value of the order, the remaining amount can be completed according to the payment methods provided on the Site. Each discount code can be used for only one purchase. Under no circumstances may coupons be converted into cash.
4.5 At the date of publication of these Conditions of Sale, the Seller does not use alternative payment instruments (e.g. cryptocurrencies or services such as PayPal).
Art. 5 Right of withdrawal
5.1 We invite you to read with particular attention to this article, which governs the right of withdrawal.
5.2 The right of withdrawal is the right of the Consumer to terminate the purchase contract without being obliged to provide a reason. You may exercise this right within 14 calendar days from the conclusion of the contract. If you purchased as a Professional the right of withdrawal does not apply, unless otherwise agreed with the Seller.
Possible exceptions to the right of withdrawal are set out in this article 5. If there are no exceptions to the right of withdrawal, this article 5 is fully applicable.
5.3 With particular reference to the preceding article, the Vendor informs you that if you have purchased as a Consumer, you do not have the right of withdrawal since the Service sold on the Site concerns the provision of accommodation for non-residential purposes and/or the provision of services related to leisure activities, categories for which the law excludes the right of withdrawal. If you purchased as a Professional, the right of withdrawal is excluded by law.
Art. 6 Legal Warranty of Conformity
6.1 The Legal Guarantee of Conformity is reserved for the Consumer. It, therefore, applies only to users who have made a purchase on the Site for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.
6.2 The Vendor shall be liable to the Consumer for any lack of conformity of the Service that becomes apparent within two years after purchase. The action to assert defects that have not been maliciously concealed by the Seller shall, in any case, be time-barred within a period of twenty-six months from the provision of the Service. In the event of a lack of conformity' of the Service, the Consumer shall be entitled to the restoration of conformity' or to receive a proportional reduction of the price or to the termination of the contract for non-performance.
6.3 If you purchased as a Professional, the above articles do not apply.
Art. 7 Out-of-court settlement of disputes
7.1 The Seller informs the user who has the status of Consumer that, in the event that he has made a complaint directly to the Seller, following which it has not been possible to resolve the dispute thus arising, the Seller shall provide information on the Alternative Dispute Resolution body or bodies for the extra-judicial resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Sales Conditions (ADR bodies), specifying whether or not he intends to make use of such bodies to resolve the dispute itself.
7.2 In any case, the right of the consumer user to refer the dispute arising from these General Conditions of Sale to the competent ordinary judge, whatever the outcome of the procedure for the out-of-court settlement of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code, is not affected.
The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these Terms and Conditions of Sale, the European procedure established for small claims, by Regulation (EC) No 861/2007 of the Council, 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, Euro 5,000.00. The text of the regulation can be found on the website http://www.eur-lex.europa.eu.
Art. 8 Customer service
8.1 It is possible to ask for information, send communications, request assistance or forward complaints by contacting the Seller at the addresses indicated in the Foreword, or by using the contact form eventually present on the Site.
8.2 The Seller shall answer in an approximate time of maximum of 3 business days days.
Art. 9. Material published on the Site
9.1 Any material published on the Site is protected by the applicable copyright laws. Without permission from the Seller or the third party copyright holder, you may not copy, publish, modify or use in any way or for any purpose any material posted on the Site.
9.2 Pursuant to the provisions of Legislative Decree No. 26 of 7 March 2023, the Site informs you that no tool is implemented on the Site that allows users to publish reviews.
9.3 You are, however, invited to access this article on the occasion of future purchases to check whether a tool has been implemented on the Site that allows users to post their own reviews related to shopping experiences on the Site.
Art. 10. Applicable law. Jurisdiction
10.1 Contracts of purchase concluded through the Website are governed by what is indicated in these General Conditions of Sale and, as provided for, by the Italian Consumer Code.
10.2 Please note that in the case of a consumer user, for any dispute relating to the application, execution and interpretation of this document, the competent court is the place where the user resides or has elected domicile. In the case of a professional user, for any dispute relating to the application, execution and interpretation of this document is instead competent the Court where the Seller is located in accordance with what is provided in the Introduction.
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